Privacy Policy

Australian Roofing Brigade Pty Ltd, trading as Australian Roofing Brigade ("we", "our", "us"), respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, request a quote, book an inspection, upload images, or otherwise interact with our business.

By using our website, you agree to the collection and handling of your information as described in this policy.

1. Who We Are

Australian Roofing Brigade

Email: info@roofingbrigade.com.au

Phone: (02) 9790 1024

Address: Unit 11, 27 Moxon Rd, Punchbowl NSW 2196

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business functions and activities, including:

• Your name
• Your phone number
• Your email address
• Your property or service address
• Details about your roofing enquiry, service needs, or requested works
• Photos, documents or other files you upload to us
• Records of your communication with us by phone, email, website form or otherwise
• Any other information you choose to provide to us

We may also automatically collect certain website usage information, such as:

• Your IP address
• Browser type and device information
• Pages viewed and time spent on the site
• Date and time of visits
• Referring website or source
• General location data derived from your IP address

3. How We Collect Your Information

We may collect your personal information when you:

• Fill out a contact form
• Request a quote
• Book an inspection or callback
• Upload images or supporting files
• Call us, email us, or message us
• Interact with our website, advertisements or social media pages

Where reasonable and practical, we collect personal information directly from you. In some cases, we may receive information from third parties such as advertising platforms, analytics providers, referral partners, or where another person submits an enquiry on your behalf.

4. Why We Collect Your Information

We may collect, hold, use and disclose your personal information for purposes including:

• Responding to your enquiries
• Preparing quotes and arranging inspections
• Providing roofing, guttering, restoration, repair, maintenance and related services
• Communicating with you about your enquiry, booking, project or service
• Sending appointment confirmations, updates and follow-ups
• Improving our website, services and customer experience
• Internal record keeping, administration and reporting
• Meeting our legal obligations
• Marketing our services to you where permitted by law

5. Cookies, Analytics and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and support our advertising and remarketing activities.

These technologies may be used to:

• Remember your preferences
• Measure website traffic and user behaviour
• Improve website functionality and performance
• Understand which marketing channels are generating enquiries
• Support Google Ads tracking and remarketing campaigns

You can usually control or disable cookies through your browser settings. However, doing so may affect the functionality of some parts of the website.

6. Google Analytics, Google Ads and Remarketing

We use Google Analytics and Google Ads, including remarketing features, to better understand how visitors use our website and to improve our advertising performance.

These tools may collect information such as your IP address, browser type, device information, pages visited, time spent on the site, and actions taken on the website. This information may be collected through cookies, tracking pixels, tags and similar technologies.

We use this information to:

• Measure and improve website performance
• Understand how visitors interact with our website
• Track the effectiveness of our advertising campaigns
• Show relevant ads to people who have visited our website
• Build audiences for remarketing and future advertising campaigns

Google may use this information in accordance with its own privacy policies. You can control how Google uses certain advertising data through your Google account settings, ad settings, and your browser cookie preferences.

7. Call Tracking and Communications

If call tracking or call recording tools are used in connection with our marketing or customer service, we may collect information such as your phone number, call time, call source, and details discussed during your call.

We use this information to respond to enquiries, improve customer service, train staff, assess marketing performance, and maintain service records where reasonably necessary.

8. Marketing Communications

We may contact you by phone, email or SMS in relation to your enquiry, quote request, booking, or service. We may also send you occasional promotional communications about our services where permitted by law or where you have consented to receive them.

By submitting an enquiry through our website, you consent to being contacted by us by phone, email or SMS in relation to your enquiry and the services we offer.

You may opt out of marketing communications at any time by using the unsubscribe option where available or by contacting us directly. Even if you opt out of marketing, we may still contact you regarding an active enquiry, booking, quote, or service request.

9. Photo Uploads and Job Images

If you submit photos or files through our website or by email or message, you confirm that you are authorised to provide them and that they do not infringe the rights of any other person.

We may use submitted images and job-related photos for quoting, inspections, record keeping, quality control, warranty support, and internal business purposes.

We will not use identifiable images of your property for public marketing purposes in a way that reasonably identifies you without your consent, unless otherwise permitted by law.

10. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and related service teams
• IT providers, website hosts, developers and software providers
• Customer relationship management or enquiry management systems
• Marketing, analytics and advertising service providers
• Professional advisers such as accountants, insurers or legal advisers
• Government, regulatory or law enforcement bodies where required or authorised by law

We do not sell or rent your personal information to third parties.

11. Overseas Disclosure

Some of our third-party service providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure your personal information is handled in a manner consistent with Australian privacy law.

12. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure.

These steps may include:

• Secure website hosting and controlled access systems
• Restricted staff and contractor access
• Use of reputable software and service providers
• Reasonable technical and organisational safeguards

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, manage warranties, resolve disputes, and comply with legal, accounting and taxation obligations.

Where information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it for a longer period.

14. Access and Correction

You may request access to the personal information we hold about you, and you may request that we correct inaccurate, out-of-date, incomplete, irrelevant or misleading information.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

15. Complaints

If you believe we have breached your privacy or you have a complaint about how we have handled your personal information, please contact us in writing using the details below.

We will consider your complaint and respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those third-party websites.

17. International Visitors

Our website is intended primarily for users in Australia. If you access our website from outside Australia, you understand that your information may be transferred to and processed in Australia.

Where applicable, we will take reasonable steps to handle personal information in accordance with relevant privacy obligations, but Australian law will generally govern the handling of information collected through this site.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or the way we handle personal information. The updated version will be published on this page with a revised effective date.

19. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or your personal information, please contact us: